Our Privacy Policy

Last Updated November 1st, 2019

Thank You for shopping with NPE Print and supporting us. Your privacy is important to us, so we are committed to protecting your privacy, which also includes all of the other third parties who provide personal data to us. The following Privacy Policy outlines the information we collect about you, how we will be using the information, and the choices you have to review or restrict this. By choosing to use any of our services, you confirm that you have agreed to our terms & conditions, read and understood this Privacy Policy. 

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can contact NPE Print customer service via email or write us at:

Email: enquiries@npe.com.sg

Attention: NPE Print Customer Service

(Address: 39 & 41 Kallang Place Singapore 339169) 

Information of Our Privacy Policy

Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information.

Who are we?

When we refer to ‘we’ ‘our’ or ‘us’ that means NPE Print and any wholly-owned company. Our headquarters are in Singapore.

Personal Data Collected

When we say “personal information” or “personal data” we mean identifiable information about you like your name, e-mail, address, telephone number, payment information, support queries, community comments, and so on. If you can’t be identified then this Privacy Policy doesn’t apply.

When is your personal data collected?

NPE Print will collect your personal data when you visit our website or use any of our services. Below are some of the information you provide us directly with:

Signing up an account with us

Purchasing / Making an order online. 

Any transaction payment required such as debit/credit card / PayPal payment

Subscription to our email list.

Any communication mode with our team members.

Direct contact with us via email, phone calls, mailing, or any other means.

Any form of interaction with all our 3rd party e-commerce marketplace platforms.

Completion of any forms in relation to the recruitment and selection process, for the purpose of assessment.

What are the Information Collected and Reason

Please see the table below for more about what we collect and why: Information we collect:

1. Your Name and Contact Details (Such as your residential address or business address, contact number, email address and etc) In order to provide you with the products or services you required, we will need to provide your personal data to third parties engaged by NPE Print to assist us in providing the products or services you required, such as our delivery service provider, sending you information of our new products/services.

2. Your Payment Information. To create orders, do transaction records in our system, agreements for the sales of our products/services, accounts, tax invoices, receipts, and any refunds required.

3. Candidate for Employment (If Applicable) To assist us in the employment process we may collect other information during our recruitment process. This may include providing information relating to your previous employment history, working eligibility rights, suitability for the position that you are applying for, your referee details, and any other information to access our suitability for a position at NPE Print.

4. Any Form of Contact History between NPE Print and You To assist to answer you with your questions, provide you with any information or advice, responding to complaints made, and all other related issues.

5. Your Shopping Preference (List of products/services you have purchased from NPE Print) This will include your shopping history, types of items, choice of colors, or any other attributes of products or services we have provided you or may provide you in the future. This is to provide you with relevant consumer information and we will be able to notify you of products ad special offers that may be of interest to you.

6. Marketing Preferences

This includes the type of marketing materials you would like to receive and the method of delivery either via Whats App, email, SMS, direct mailing, social advertising, or any others). It also involves our communication with you regarding our products, services, special offers, and events that might interest you.

7. Responses to Surveys, Competitions, and Promotions To be eligible to participate and have the opportunity to win an ongoing campaign run by NPE Print, we will need to collect certain information depending on the types of marketing.

8. Information Provided via Forms / NPE Print Team Members If you got in touch with any of our members or via form regarding our products and services. This is to ensure that NPE Print carries out the planning, administration, marketing, fraud, procurement, product and service development, quality control, or any other research to improve NPE Print to provide better products and services to you.

NPE Print will also collect information automatically. For example, when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on.

All this information will help us to have a better understanding of how you are using our website and services so that we can continue to improve and provide you with the best experience possible. Some of this information is collected using cookies and other similar tracking technologies.

How do we use your data/information? 

Our main primary purpose for the use of your data is to provide you with our services, operate on our website, and manage our relationship with you. We also use your personal data for other purposes which may include the following below:

Communication Purposes

Asking you for feedback

Marketing communications

Providing you information/advice which you have requested from us or we are required to update you.

Operational communications such as making changes to our services or website.

In order to enhance our services and website, protect and prevent you from any fraudulent activities, market to you the various new products/services. Additionally, we may use your personal data to display targeted online advertising to you either through our own website or it could be through third-party website and their platforms. We may also use the personal data we collected to produce aggregated and analytics reports which we may share publicly or

with third parties.

When you make an online purchase from NPE Print, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail, or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with NPE Print, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact NPE Print customer service at online.sales@npe.com.sg. Please be sure to include your full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 8 weeks to remove you from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests, and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as card card-body as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact the NPE Print service by emailing enquiries@npe.com.sg. 

THIRD-PARTY TRANSACTIONS

We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information. 

In addition, when we team up with another company to offer or provide products, services, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about NPE Print in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about NPE Print or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregated, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated

third party.

ACCESSING YOUR INFORMATION

To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up to eight weeks.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact NPE Print customer service via email at enquiries@npe.com.sg. Please be sure to include your email address and full name.

REMOVING YOURSELF FROM MAILOUTS

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at enquiries@npe.com.sg.

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail, or email if we have other questions regarding your order.

COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit online. We do not use cookies to store personal data or to disclose information to third parties. We use temporary (session cookies) to check whether you are logged in or if you put an item in your shopping bag. We use customer preference cookies to make sure your shopping experience is as seamless as possible by remembering your preferences like your location. We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics.

The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. We also use third-party cookies for re-marketing through our website or other social media channels. Any advertisements served by Google, Inc. and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. Information about how you can opt-out of Google's use of cookies can be found by visiting Google's Ads Settings.

We use cookies in order to improve your shopping experience. When you visit NPE Print, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as card card-body as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit in the future. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

How NPE Print Keep Your Personal Data

We will keep your personal data either in electronic or hard copy form. If you provide us your information electronically, we will retain this information in our computer systems and databases. This will include computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide us your information in hard copy (paper), this information will be destroyed once it has been transferred to our electronic files.

We will only keep your information for as long as you have your account, the amount of time we need to provide you with the service you have requested, or the amount of time that is needed to provide you with support-related issues. We might also retain information for a longer period of time if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions.

If you wish to unsubscribe from receiving emails from NPE Print, please unsubscribe using the link provided at the bottom of an email sent to you and follow the prompts. This will unsubscribe you from receiving emails in our systems, however, it will not remove the details you have provided NPE Printing our system. If you would like to have all of your details removed from our systems, please contact online.sales@npe.com.sg and request for your details to be deleted from our systems (unless we need to retain them for the purposes set out in this Privacy Policy).

How NPE Print Keeps Your Data Safe

We understand the importance of your personal data and have Data Security Policies in place to safeguard and secure the information we collect to prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information. Our Data Security Policies are available upon request.

How NPE Print Shares Your Data

We do not sell any of your personal data, this includes your name, contact number, address, and email address. However, your personal data may be disclosed to any of the following:

Our business management, including accountants, lawyers, or any other professional service provided engaged with NPE Print, to the extent reasonably required.

Our employees, service provider, or any contractors will reasonably necessary to fulfill our obligations to you. This may include internet service provided, our couriers, payment gateway, data entry service provider, mailing, IT system administrator, and all others required.

Our supplier, our third parties with whom we have a commercial relationship, for business, marketing, online marketing, re-marketing, professional service provider, and all other related purposes.

If required by law, to any person authorized by law. This may include the police service, government department, or any regulators within Singapore which are in connection with law enforcement activities.

Where applicable information is shared with a third party, these third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

International Data Transfers

When we share data, it may be transferred to and processed in, countries other than the country you live in. These countries may have laws different from what you’re used to. Some of our associated companies with whom we share personal data may also be located overseas. These associated companies will often be subject to privacy and confidentiality obligations dictated by laws in their own jurisdictions.

Your personal data will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.

Direct Marketing Communications

We may send you direct marketing communications and information about products and services offered by us via email, SMS, Social Media, or mailing options.

If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so.

We do not provide your personal data to any other organizations for the purposes of direct marketing. You may opt-out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication or by contacting us at enquiries@npe.com.sg.

You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. Please note that this might take a few days for all of our systems to be updated. If you do choose to stop receiving marketing messages we will still contact you in relation to service communications such as online purchase order updates.

How You Can Access Your Personal Data

You may access your personal data by sending NPE Print a request.

Email: enquiries@npe.com.sg

Phone: +65 9272 2233

Mailing Address: 39 & 41 Kallang Place Singapore 339169

Correction of Your Personal Data

If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through your full name and email address to ensure that the personal data we kept is not improperly accessed.

Retention of Your Data

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to continue to provide marketing and information to you as an ongoing customer or to comply with applicable legal, tax or accounting requirements). If we do not need your information anymore, we will make sure it’s deleted.

Your Rights

You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to request the correction of inaccurate information we hold about you and the right to request that we delete any data related to you or to stop processing or collecting your data.

You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider. You have the right to complain to your data protection regulator.

Privacy Complaints

If you believe that we have breached your privacy rights in any way or you would like to discuss any issues about our privacy policy please contact our Privacy Officer (Contact Details Below).

All such inquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event, and your concerns about what was said or done.

You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint. Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue that is covered by the relevant privacy laws.

If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Officer is unable to address your complaint. If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution.

During our investigation, we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavor to respond to you, using your preferred contact method if you have indicated one, at all times promptly and to offer a practical solution that is consistent with our legal obligations.

Singapore SingPost / Other Service Provider Tracking Emails

By shopping with NPE Print, you agree to receive emails from NPE Print or our logistic service provider. For more information about Singapore SingPost's or other logistic service provider's Privacy Policy, please contact us for more information at enquiries@npe.com.sg or call +65 9272 2233.

Contact Us

If you would like to contact us in relation to this Privacy Policy, data protection, or your personal data please contact us at:

Email: enquiries@npe.com.sg

Mailing Address: 39 & 41 Kallang Place Singapore 339169

This privacy policy is currently at the date below. We may update our Privacy Policy from time to time. Please contact us using the contact information above if you would like an updated version of our Privacy Policy.

Last update of this policy: 01/11/2019

If you have any questions, please call us at (+65) 9272 2233 | (+65) 6395 4415 or Email: enquiries@npe.com.sg.